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	<title>Coach Class &#187; Delta Air Lines</title>
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	<link>http://coachclassblog.com</link>
	<description>Travel for Real People</description>
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		<title>Delta Adds Calendar Web Feature</title>
		<link>http://coachclassblog.com/2010/08/31/delta-adds-calendar-web-feature</link>
		<comments>http://coachclassblog.com/2010/08/31/delta-adds-calendar-web-feature#comments</comments>
		<pubDate>Tue, 31 Aug 2010 13:04:38 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=3680</guid>
		<description><![CDATA[I was looking for a better seat on my next Delta flight (no luck there) when I happened on a smart new feature on the airline's Web site  -- a link to add flight details to my electronic calendar with one click. ]]></description>
			<content:encoded><![CDATA[<p>I was looking for a better seat on my next Delta flight (no luck there) when I happened on a smart new feature on the airline&#8217;s Web site  &#8211; a link to add flight details to my electronic calendar with one click.</p>
<p>The feature works for Outlook, the Mac&#8217;s iCal and the Yahoo! and Gmail calendars.</p>
<p>I have to hand it to Delta, which has always been a leader in integrating its reservations system and its Web site.  A sweet little feature like that may not be enough to win my business on its own, but every little bit helps.</p>
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		<title>Delta Adds Flights From Bradley To Raleigh-Durham</title>
		<link>http://coachclassblog.com/2010/08/27/delta-adds-flights-from-bradley-to-raleigh-durham</link>
		<comments>http://coachclassblog.com/2010/08/27/delta-adds-flights-from-bradley-to-raleigh-durham#comments</comments>
		<pubDate>Fri, 27 Aug 2010 19:19:16 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[Bradley Internat'l Airport]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=3676</guid>
		<description><![CDATA[Delta has announced that it will begin twice-daily flights Nov. 1 between Bradley and Raleigh-Durham, The Hartford Courant reports. ]]></description>
			<content:encoded><![CDATA[<p>Delta has announced that it will begin twice-daily flights Nov. 1 between Bradley and Raleigh-Durham, <a href="http://www.courant.com/business/hc-delta-flight-to-north-carolina-82720100827,0,1185317.story" target="_blank">The Hartford Courant reports</a>. Starting in October, Delta will start also flying once a week between  Bradley and Las Vegas and three times a day to Reagan National in Washington. Coincidentally, this news arrived just as I was booking my daughter on one of Delta&#8217;s last direct flights between Bradley and Los Angeles, which will drop off the schedule Sept. 26. Sadly, there will no longer be any transcontinental flights out of Bradley at all.</p>
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		<title>Delta Fined Over Treatment Of Bumped Passengers</title>
		<link>http://coachclassblog.com/2009/07/09/delta-fined-over-treatment-of-bumped-passengers</link>
		<comments>http://coachclassblog.com/2009/07/09/delta-fined-over-treatment-of-bumped-passengers#comments</comments>
		<pubDate>Fri, 10 Jul 2009 02:00:43 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1713</guid>
		<description><![CDATA[The Department of Transportation has fined Delta Air Lines $375,000 for the way it has handled involuntary bumps of passengers, although $200,000 of the fine will be forgiven if Delta goes forth and sins no more, the Atlanta Journal-Constitution reports. The DOT&#8217;s consent decree (Chris Elliott has posted it) says that on some occasions Delta denied [...]]]></description>
			<content:encoded><![CDATA[<p>The Department of Transportation has fined Delta Air Lines $375,000 for the way it has handled involuntary bumps of passengers, although $200,000 of the fine will be forgiven if Delta goes forth and sins no more, <a href="http://www.ajc.com/services/content/business/delta/stories/2009/07/09/delta_bumping_fines.html" target="_blank">the Atlanta Journal-Constitution reports</a>.</p>
<p>The DOT&#8217;s consent decree (Chris Elliott <a href="http://www.elliott.org/wp-content/uploads/Delta.pdf" target="_blank">has posted it</a>) says that on some occasions Delta denied boarding to passengers without first asking for volunteers to accept compensation for giving up their seats, that it failed to give written notice to passengers who were  bumped involuntarily and that it didn&#8217;t compensate bumped passengers in a timely way.</p>
<p><span id="more-1713"></span></p>
<p>Involuntary bumps are not terribly common. When flights are overbooked, airlines are supposed to ask for volunteers to give up their seats in return for cash or flight vouchers and a seat on a later flight. Only when airlines fail to get volunteers to accept bumps are they permitted to deny boarding  involuntarily.</p>
<p>I have collected compensation of $200 to $400 in vouchers many times, mostly from Delta, by accepting voluntary bumps. I used to hear offers as high as $1,000, although it&#8217;s not common these days.</p>
<p>I&#8217;ve never been bumped involuntarily, or even seen it happen, but it happened to a colleague. It was on Delta, but it can happen on any airline.</p>
<p>Each airline has its own criteria for the order in which passengers get the boot, but most deny boarding first to people who don&#8217;t have seat assignments. For that reason, you should always check in electronically as early as you can and choose a seat. If it&#8217;s a bad seat, you can try to switch it at a kiosk or ticket counter at the airport.</p>
<p>Other criteria that can put you at risk of an involuntary bump are not being a member of the airline&#8217;s frequent-flier program, flying in coach and flying on the lowest fares. I&#8217;m almost always guilty of the last two, so I try not to be guilty of the first one. I have more frequent-flier cards than you can shake a stick at.</p>
<p>Hey, they&#8217;re free. Just remember to provide the number when you book the ticket.</p>
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		<title>Delta Forced To Cancel Direct Nairobi Flights</title>
		<link>http://coachclassblog.com/2009/06/03/delta-cancels-direct-nairobi-flights</link>
		<comments>http://coachclassblog.com/2009/06/03/delta-cancels-direct-nairobi-flights#comments</comments>
		<pubDate>Wed, 03 Jun 2009 13:46:59 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1360</guid>
		<description><![CDATA[Delta was supposed to start flying today between Atlanta and Nairobi, but didn&#8217;t. The new route has been nixed by the U.S. government, citing safety concerns. The last-minute cancellation has caused something of a diplomatic incident in Kenya, where the U.S. ambassador has been called on the carpet to explain, Reuters reports. Delta is the [...]]]></description>
			<content:encoded><![CDATA[<p>Delta was supposed to start flying today between Atlanta and Nairobi, but didn&#8217;t. The new route has been nixed by the U.S. government, citing safety concerns.</p>
<p>The last-minute cancellation has caused something of a diplomatic incident in Kenya, where the U.S. ambassador has been called on the carpet to explain, <a href="http://www.reuters.com/article/marketsNews/idUSL342228420090603" target="_blank">Reuters reports</a>.</p>
<p>Delta is the only U.S. airline to fly its own planes (rather than code-sharing with foreign airlines) to Africa, and has been expanding its flights to the continent, <a href="http://www.google.com/hostednews/afp/article/ALeqM5iLIo-F6U8WT853hN0t9_QyQVpkbA" target="_self">AFP reports</a>. The Nairobi flight was welcomed in Kenya, and flights had been sold out for weeks.</p>
<p><a href="http://www.abcnews.go.com/Blotter/story?id=7739435&amp;page=1" target="_blank">ABC News reports</a> that the decision was made by Janet Napolitano, secretary of the Department of Homeland Security, on the advice of the Transportation Security Administration because of increased fighting in neighboring Somalia.</p>
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		<title>Hurray For In-Flight Wi-Fi, Next Time</title>
		<link>http://coachclassblog.com/2009/05/26/hurray-for-in-flight-wi-fi-next-time</link>
		<comments>http://coachclassblog.com/2009/05/26/hurray-for-in-flight-wi-fi-next-time#comments</comments>
		<pubDate>Tue, 26 May 2009 09:08:08 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1307</guid>
		<description><![CDATA[Last week I finally boarded a plane with on-board wi-fi but the magic moment sputtered out. I didn&#8217;t even fire up the netbook to try it out. For one thing, I was whipped &#8212; groggy and cranky on the final leg of an 18-hour, four-airport, red-eye journey from Kauai to Hartford.  For another thing, it cost [...]]]></description>
			<content:encoded><![CDATA[<p>Last week I finally boarded a plane with on-board wi-fi but the magic moment sputtered out. I didn&#8217;t even fire up the netbook to try it out.</p>
<p>For one thing, I was whipped &#8212; groggy and cranky on the final leg of an 18-hour, four-airport, red-eye journey from Kauai to Hartford.  For another thing, it cost too much.</p>
<p>Delta charges $9.95 for a wi-fi connection on flights of less than three hours and $12.95 for longer flights. I was heading from Atlanta to Hartford, a flight that takes two and a half hours. But with the ban on using electronic devices during takeoff and landing, I&#8217;d get less than two hours of connection time. At more than $5 an hour, it just didn&#8217;t feel worth it.</p>
<p>I might have shelled out on the earlier flight from Honolulu to Atlanta, had wi-fi been available, but therein lies another issue. Delta&#8217;s Gogo Internet service from Aircell doesn&#8217;t work over the ocean because the signal comes from land-based towers.</p>
<p>So, anyway, I expected to be happier about this. Maybe next time.</p>
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		<title>Live Status Report On Delta / Northwest Merger</title>
		<link>http://coachclassblog.com/2009/05/12/live-status-report-on-delta-northwest-merger</link>
		<comments>http://coachclassblog.com/2009/05/12/live-status-report-on-delta-northwest-merger#comments</comments>
		<pubDate>Tue, 12 May 2009 08:15:50 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1156</guid>
		<description><![CDATA[I just took a Delta flight from Atlanta to Honolulu. Or was it a Northwest flight? With the airlines merging, it&#8217;s all a sort of squishy hybrid. With help from my seatmate back in seat 63J, I was able to catalog the following distinguishing characteristics of the flight, a kind of snapshot of the progress [...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_1158" class="wp-caption alignright" style="width: 160px"><a href="http://coachclassblog.com/wp-content/uploads/2009/05/delta747-800.jpg"><img class="size-thumbnail wp-image-1158" title="delta747-800" src="http://coachclassblog.com/wp-content/uploads/2009/05/delta747-800-150x109.jpg" alt="Northwest 747 in Delta livery at Atlanta. Weird." width="150" height="109" /></a><p class="wp-caption-text">Northwest 747 in Delta livery at Atlanta. Weird.</p></div>
<p>I just took a Delta flight from Atlanta to Honolulu. Or was it a Northwest flight? With the airlines merging, it&#8217;s all a sort of squishy hybrid.</p>
<p>With help from my seatmate back in seat 63J, I was able to catalog the following distinguishing characteristics of the flight, a kind of snapshot of the progress of said merger:</p>
<p><span id="more-1156"></span></p>
<blockquote>
<ul>
<li>747 registered to: Northwest</li>
<li>Livery (paint scheme): Delta</li>
<li>Crew uniforms: Northwest</li>
<li>Safety video: Delta</li>
<li>Safety instruction card: Northwest</li>
<li>In-flight magazine: Delta</li>
<li>Web site plugged over PA: nwa.com</li>
<li>Cocktail napkins: Delta</li>
<li>Plastic cutlery label: Northwest</li>
<li>Cookies (embossed!): Delta</li>
<li>Barf bag: unmarked</li>
</ul>
</blockquote>
<p>The identity crisis aside, it was a very pleasant flight with an excellent cabin crew. (Shout out to Joel: thanks for the club soda.)</p>
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		<item>
		<title>Bradley to Honolulu: $401, Round-Trip</title>
		<link>http://coachclassblog.com/2009/04/16/bradley-to-honolulu-401-round-trip</link>
		<comments>http://coachclassblog.com/2009/04/16/bradley-to-honolulu-401-round-trip#comments</comments>
		<pubDate>Thu, 16 Apr 2009 23:42:44 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[deals]]></category>
		<category><![CDATA[Delta Air Lines]]></category>
		<category><![CDATA[hawaii]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1047</guid>
		<description><![CDATA[Here&#8217;s a prediction. Someday you&#8217;re going to be shelling out $800 or $900 for a round-trip ticket to Hawaii and you&#8217;re going to remember that you once passed up a $401 round trip &#8212; with taxes and fees included &#8212; from Bradley to Honolulu. Unless you go now. This fare is widely available on Delta [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a prediction. Someday you&#8217;re going to be shelling out $800 or $900 for a round-trip ticket to Hawaii and you&#8217;re going to remember that you once passed up a $401 round trip &#8212; with taxes and fees included &#8212; from Bradley to Honolulu.</p>
<p>Unless you go now.</p>
<p>This fare is widely available on Delta and Northwest during the month of May. Check it out on Kayak.com or the Web site of your choice.</p>
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		<title>Northwest Cancels Bradley To Amsterdam Flight</title>
		<link>http://coachclassblog.com/2009/03/27/northwest-cancels-bradley-to-amsterdam-flight-2</link>
		<comments>http://coachclassblog.com/2009/03/27/northwest-cancels-bradley-to-amsterdam-flight-2#comments</comments>
		<pubDate>Sat, 28 Mar 2009 05:14:00 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[Bradley Internat'l Airport]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1020</guid>
		<description><![CDATA[A few days ago my friend John said he was worried that Northwest would not resume&#160;its flight from Bradley to Amsterdam in June, as planned. Clearly, John should be writing this blog. Today Northwest, which is slowly being digested by Delta, announced that, indeed, the flights will not resume. The phrase in Eric Gershon&#8217;s story [...]]]></description>
			<content:encoded><![CDATA[<p>A few days ago my friend John said he was worried that Northwest would not resume&nbsp;its flight from Bradley to Amsterdam in June, as planned. Clearly, John should be writing this blog.</p>
<p>Today Northwest, which is slowly being digested by Delta, announced that, indeed, the flights will not resume. The phrase in<a href="http://www.courant.com/business/hc-bradley-northwest-amerstdam-0327,0,6721791.story"> Eric Gershon&#8217;s story</a> in The Courant was &#8220;not financially viable at this time.&#8221; Oh, well.</p>
<p>It&#8217;s not a surprise but it&#8217;s a disappointment. I took that flight a year ago on my way to Istanbul and I thought it was great. Northwest did it on a 757 modified for transatlantic service, and the extra leg room made up for the inconvenience of having only a single aisle.</p>
<p>In any event, Bradley will remain without a transatlantic or a transcontinental flight for now. I suspect that won&#8217;t change until the economy improves substantially.</p>
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		<title>Delta, Northwest Merger Pits Coke Against Pepsi</title>
		<link>http://coachclassblog.com/2009/03/24/delta-northwest-merger-pits-coke-against-pepsi</link>
		<comments>http://coachclassblog.com/2009/03/24/delta-northwest-merger-pits-coke-against-pepsi#comments</comments>
		<pubDate>Tue, 24 Mar 2009 17:19:22 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[air travel]]></category>
		<category><![CDATA[food and drink]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1014</guid>
		<description><![CDATA[Delta serves Coke. Northwest serves Pepsi. Something&#8217;s gotta give, reports the Atlanta Journal-Constitution and USA Today&#8217;s Ben Mutzabaugh. Coke and Delta are both big business in Atlanta, but Delta appears to be backing away from an earlier statement that only Coke would be served on the merged airline. In any case, nothing will change until [...]]]></description>
			<content:encoded><![CDATA[<p>Delta serves Coke. Northwest serves Pepsi. Something&#8217;s gotta give, reports the<a href="http://www.ajc.com/services/content/printedition/2009/03/24/coke0324.html"> Atlanta Journal-Constitution</a> and <a href="http://www.usatoday.com/travel/flights/item.aspx?type=blog&amp;ak=64543935.blog">USA Today&#8217;s Ben Mutzabaugh</a>.</p>
<p>Coke and Delta are both big business in Atlanta, but Delta appears to be backing away from an earlier statement that only Coke would be served on the merged airline. In any case, nothing will change until the airlines&#8217; respective contracts with their respective beverage suppliers expire.</p>
<p>I can&#8217;t claim neutrality here as French Canadians are genetically <a href="http://theslangblog.blogspot.com/2007/12/slang-entry-23-pepsi.html">predisposed to prefer Pepsi</a>. </p>
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		<title>Gate Confusion At Bradley</title>
		<link>http://coachclassblog.com/2009/03/17/gate-confusion-at-bradley</link>
		<comments>http://coachclassblog.com/2009/03/17/gate-confusion-at-bradley#comments</comments>
		<pubDate>Tue, 17 Mar 2009 15:59:58 +0000</pubDate>
		<dc:creator>Jeanne Leblanc</dc:creator>
				<category><![CDATA[Bradley Internat'l Airport]]></category>
		<category><![CDATA[Delta Air Lines]]></category>

		<guid isPermaLink="false">http://coachclassblog.com/?p=1005</guid>
		<description><![CDATA[Funny coincidence. Yesterday the kid was flying out of Bradley but had trouble finding her depature gate. Today the airport released the results of a survey that concluded, among other things, that&#160;&#8221;Bradley officials would work with airlines to make sure flight information is being displayed as clearly as possible throughout the airport,&#8221; The Courant&#8217;s Shawn [...]]]></description>
			<content:encoded><![CDATA[<p>Funny coincidence. Yesterday the kid was flying out of Bradley but had trouble finding her depature gate. Today the airport released the results of a survey that concluded, among other things, that&nbsp;&#8221;Bradley officials would work with airlines to make sure flight information is being displayed as clearly as possible throughout the airport,&#8221; <a href="http://www.courant.com/business/hc-airport-bradley-survey-0317.artmar17,0,4399251.story">The Courant&#8217;s Shawn R. Beals reports</a>.</p>
<p>The kid was flying to the West Coast via Detroit on Northwest, and her boarding pass had a Northwest flight number. But the flight was listed only by a Delta flight number on the airport monitors. The kid asked around, and being informed enough to know that Delta and Northwest are merging, found a Delta gate with a Delta flight number and a Delta gate agent &#8212; with a Northwest jet at the gate.</p>
<p>There was no indication on her boarding pass of the Delta flight number and no indication on the Delta gate or the airport monitors of the Northwest flight number. For somebody who doesn&#8217;t fly often or who has language difficulties, this could be terribly confusing. And that kind of confusion could happen with any code-share flight, not just those involving the Delta-Northwest merger.</p>
<p>So, anyhow, nice to know Bradley intends to address that. It&#8217;s a pleasant airport, as the rest of the survey seemed to confirm.</p>
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