Dear Ms. LeBlanc:
Your inquiry regarding damage to the Hertz vehicle which was rented on September 1, 2010 out of our Barajas Airport, has been sent to my attention for further review. Thank you for the opportunity to review your concerns in greater detail, I appreciate your patience in this matter.
Ms. LeBlanc, we apologize for any discrepancies regarding the damages to the vehicle. We have already reached out to our European Operations Manager directly regarding this matter. Your comments have provided us an opportunity to identify where improvements are necessary. We will ensure that our locations are providing full and accurate documentation to support any damage charges.
Due to the circumstances that transpired, a credit of 386.60 EUR is being issued and will be processed to the account billed. The adjustment is being made at this time, but may not appear on the next monthly statement due to billing cut-off dates.
Ms. LeBlanc, we assure you every effort will be made to prevent a situation of this kind in the future. Your business is valued, and we hope you continue to use Hertz for your rental needs.
Senior Team Performance Leader, Customer Services
The Hertz Corporation
P.O. Box 26120
10401 N. Pennsylvania Avenue
Oklahoma City, OK 73120