Hertz Apologizes, Promises Refund

Dear Ms. LeBlanc:

Your inquiry regarding damage to the Hertz vehicle which was rented on September 1, 2010 out of our Barajas Airport, has been sent to my attention for further review. Thank you for the opportunity to review your concerns in greater detail, I appreciate your patience in this matter.

Ms. LeBlanc, we apologize for any discrepancies regarding the damages to the vehicle. We have already reached out to our European Operations Manager directly regarding this matter. Your comments have provided us an opportunity to identify where improvements are necessary. We will ensure that our locations are providing full and accurate documentation to support any damage charges.

Due to the circumstances that transpired, a credit of 386.60 EUR is being issued and will be processed to the account billed. The adjustment is being made at this time, but may not appear on the next monthly statement due to billing cut-off dates.

Ms. LeBlanc, we assure you every effort will be made to prevent a situation of this kind in the future. Your business is valued, and we hope you continue to use Hertz for your rental needs.


Lawanda Huff
Senior Team Performance Leader, Customer Services
The Hertz Corporation
P.O. Box 26120
10401 N. Pennsylvania Avenue
Oklahoma City, OK 73120


5 thoughts on “Hertz Apologizes, Promises Refund

  1. Jeanne Leblanc Post author

    I don’t know. Hertz has not mentioned the blog or the URL to me, so I’m not sure whether the company is aware of that. I suppose it could be a response to the information I sent American Express, which AmEx might have provided to Hertz.

    I have generously decided not to complain about the capital B in Leblanc.

  2. Martin

    After reading your cautionary tale, we went with Sixt at Barajas (partly because Hertz was so much more expensive), and I took a lot of photos of the car, before and after.

    Thanks for sharing your experience.


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