Joe Brancatelli holds forth on Spirit, which is trying to get stranded passengers to accept vouchers instead of refunds:
“Pretty sleazy, huh? Well, that’s what Spirit Airlines does best. It is an airline built entirely around playing off passenger ignorance, regulatory laxity and pushing the envelope of legality to the the breaking point.”
Want to read the rest? You have to subscribe to Joe’s business travel site: joesentme.com. It’s well worth the $49 a year.