Bradley Gets Cell Phone Lot

Galaxy Self-Park near Bradley International Airport has opened a free cell phone lot for drivers picking up passengers. If your passenger isn’t waiting when you arrive, you can park in the lot until you get a call.

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What Spirit Airlines Is Up To: No Good

Joe Brancatelli holds forth on Spirit, which is trying to get stranded passengers to accept vouchers instead of refunds:

 ”Pretty sleazy, huh? Well, that’s what Spirit Airlines does best. It is an airline built entirely around playing off passenger ignorance, regulatory laxity and pushing the envelope of legality to the the breaking point.”

 Want to read the rest? You have to subscribe to Joe’s business travel site: joesentme.com. It’s well worth the $49 a year.

Why Airlines Suck

The story of American Airlines Flight 1233 on June 12 is basically the same old story. A flight from Dallas to Bradley International was diverted to Boston by thunderstorms and the passengers were abandoned for hours with no information about how they would get home.

We’ve all heard some variation of this tale 100 times. It happens regularly in an industry that, with few exceptions, can no longer muster the resources, the decency or the compassion to take care of its own customers.

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