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Spirit Pilots Strike Strands Thousands
| June 13th, 2010 No commentsTurns out that Spirit Airlines could not keep flying in spite of a strike by pilots. The airline has stranded thousands of people this weekend and is refunding fares, the Associated Press reports.
As if a refund fixes the problem when you’re stuck far from home.
I just had an unpleasant experience with a flight diversion that I thought was handled poorly by American Airlines. But I had no doubt that eventually American would get me to Bradley as promised. Which it did. With Spirit, who knows?
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Diverted, But Not Amused
| June 13th, 2010 No comments
Some of the passengers of AA 1233
I would like to thank American Airlines for the cot at Logan and the promise of a bus in the morning, and I mean that sincerely. But I do have a few constructive suggestions for dealing with passengers when a flight is diverted for weather.
First and foremost, how about some information? Having the flight crew announce that there will be a bus to Bradley at some unspecified time and that the ticket counter will open at 3:30 a.m. doesn’t really give us many options. If we get a hotel room for the rest of the night, will we miss the bus?
The Author
Jeanne Leblanc is a journalist, traveler and Web consultant. (
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