From a New York Times editorial today in support of proposed new regulations for airlines: “It is true that many airlines are barely profitable. But the road to profitability should not be built on stranded passengers and crummy service.”
Amen to that.
And let’s remember that the most consistently profitable major airline in the United States is the one that consistently draws the fewest (by far) complaints about its service. That would be Southwest Airlines, which has also never laid off an employee and has by far the best employee relations in the industry.
Maybe the airlines will find out that honesty, decency and good service will be the best policies for their businesses, even if they have to be forced into it.