Woeful news: Megabus has stopped selling fares to and from Hartford after Sept. 14 and is refunding fares already sold for travel after that date.
I heard about it from a reader who got an email from Megabus canceling her trip and promising the refund. There’s no notice of the change on the Megabus site, but the reservation system won’t allow bookings for Hartford after Sept. 14.
The low-cost bus company added Hartford to its Boston-New York route just last December. A few weeks ago it added a slew of new $1 fares along that route.
I’ve ridden Megabus between New York and Hartford, and it was a good, economical ride. I’m sorry to see it go, and I do wish it had stayed around long enough to honor the tickets it had already sold.
I’m waiting to hear from the company’s public relations firm to find out why this happened, though it must certainly have to do with disappointing sales. [Update: Amanda Mullin of Hanser & Associates, which handles public relations for Megabus, kindly conveyed a statement from Megabus President Dale Moser confirming that Hartford service is being discontinued. “Due to the lack of patronage at this time, megabus.com could no longer sustain the additional operating cost to service Hartford.”]
It looks to me as if the only remaining low-cost bus service on that route is Boston Deluxe, which stops in Hartford only on Fridays, Saturdays and Sundays. It’s a more traditional Chinatown-style bus services, and some of its smaller buses don’t have bathrooms. Nor do they have wi-fi, as the Megabus fleet does.
Of course Peter Pan and Greyhound still serve Hartford out of Union Station. Greyhound’s new BoltBus service, a low-cost carrier with wi-fi along the lines of Megabus, has a route from Boston to New York but it does not stop in Hartford.