Last Friday, less than two weeks after the debacle with a commuter jet held on the ground overnight with 47 passengers on board in Minnesota, something quite similar happened at JFK.
Once they got off, the passengers complained not only about the delay, but also that they had had to buy their food and water from the airline, and that, even so, provisions quickly ran out.
In response, Sun Country announced a new policy under which it says it will let passengers off a plane after four hours and will stop charging for food after three hours.
Not even close to good enough. We need a law.