For years I have found Amtrak maddeningly inconsistent — a great ride when things go well and a nightmare when they don’t.
Oh, yes, we have suffered some Amtrak-related delays in my family. Hours that we will never get back, sacrificed for reasons that were never entirely clear. The train was late. The train ran out of fuel. The train sort of didn’t come and we had to take a bus.
And, yet. Just this week when I arrived at the Amtrak station in Seattle with the wrong tickets – I had inexplicably bought them for the wrong month – a friendly Amtrak ticket agent quickly, efficiently and kindly changed the tickets. It’s not the first time an Amtrak employee has gone beyond the call of duty to help me or my family.
Just thought I ought to shout out.