I don’t even want to write another blog entry critical of Skybus. First, I’m hurt by people calling me an idiot who doesn’t appreciate low fares. I love low fares. And second, despite my doubts, I admire Skybus’ scrappy attitude.
But passengers need to understand that Skybus does not operate like one of the Big Six legacy airlines — or even like Southwest and other low-cost carriers. Some customers found that out the hard way recently.