A survey of business travelers has ranked Bradley International among the top five small airports in the country for customer satisfaction, according to a story in USA Today.
The lowdown: small airports don’t have as many places to eat and shop as big airports do, but travelers find them more convenient, less crowded and easier to get around. (I’m for all that, though I do not long for the days when Bradley had no coffee shops open at 6 a.m.)
Bradley scored four out of five in overall airport satisifaction, according to JDPower.com. (Apparently it released the survey in May, but I hadn’t heard of it until the USA Today story on Tuesday.) Ratings for Bradley in individual categories were:
Airport Accessibility: 4
Check-In/Baggage Check: 4
Security Check: 4
Terminal Facilities: 5
Food & Beverage: 3
Retail Services: 3
Baggage Claim: 4
Immigration/Customs Control: 4
Interestingly enough, the top four small airports named in the survey were all in Texas: Houston Hobby, Dallas Love, San Antonio and El Paso. Bradley came in fifth – still higher than any of the nation’s big airports.
Also interesting: Austin-Bergstrom, one of my favorite airports, came in last. Providence and Albany weren’t ranked, though I think they’re both also very convenient to use.