Earlier this year it was United Airlines under fire for customer service cancellations. Then it was Northwest for floods of flight cancellations. Now it’s U.S. Airways’ turn in the crosshairs for just about everything.
Business travel guru Joe Brancatelli let loose a scathing indictment in USA Today of US Airways’ trans-Atlantic service. His complaints: chronically late, understaffed flights and shabby, poorly maintained jets. His conclusion: the airline doesn’t care about its customers or its reputation.
The Pittsburg Post-Gazette, meanwhile, describes unresolved problems between the pilots unions of US Airways and America West, which are completing a merger.
Travel troubleshooter Christopher Elliott says US Airways is the complaint magnet of the moment, and he points to the Department of Transportation’s most recent Air Travel Consumer Report, which lists it as the most complained-about airline. But Eliott also notes US Airways’ recent hiring push to improve customer service, and points out that no domestic airline is terribly popular at the moment.