I think Jet Blue is doing the right thing, but I don’t think it’s enough. We still need a passengers’ bill of rights that applies across the industry. And it needs to be a law.
I’ve got nothing against the airline industry. I like airlines. They take me places, and that makes me happy. I just don’t think any airline has a right to hold me captive.
I like Sen. Barbara Boxer’s proposal. It would require airlines to provide passengers with food, water and working restrooms during flight delays on the runway. And it would require the airline to let passengers off the grounded plane after three hours.
How is that not fair? I’m sure not hearing any good arguments against this. The industry’s line seems to be we’re sorry and we won’t do it again. But voluntary guidelines have not eliminated this problem.
I understand that airlines in this country suffered massive financial setbacks after the 2001 terror attacks, and I am all kinds of sympathetic to them and especially to their employees, whose livelihoods have been reduced, threatened and extinguished. But I don’t see how leaving passengers on a grounded plane for 10 hours saves money.
Sure, some airlines have performed a lot better than others on informing passengers about delays, providing basic necessities on the tarmac and returning canceled flights to the gate. Those airline have nothing to worry about. The rest will have to get in shape.
If you agree, you should probably sign the petition.